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Q: When will I know how to get to the accommodation?
A: After receiving your deposit, we will send you directions. Please print these out and keep them in a safe place and take them with you when you travel.
Q: What is the best way to get from the airport to the accommodation?
A: It is up to you which means of transport you would like to use. We recommend booking a rental car. You can find all the options and a route plan here.
Q: How do I find out the exact address of the accommodation?
A: Please feel free to email us if you would like the exact address, in addition to the information in the directions. However, we would like to point out that outside the town of Conil there are usually no house numbers and often no street names.
Q: When can I move into the accommodation?
A. Normally you can check into your accommodation from 4pm. If you would like to check in earlier, please ask us beforehand so that we can inform the landlords accordingly. If the accommodation has already been cleaned, this is usually not a problem.
Q: Do the landlords speak German or English?
A: Many of our landlords only speak Spanish, but are used to communicating with non-Spanish speakers. With us, the landlords are mostly Andalusians, which makes the holiday all the more authentic. If you have any communication problems, please do not hesitate to contact us. Our telephone number in Conil is: (0034) 956-443028
Q: Unfortunately I can't make my holiday in the accommodation I booked. Will I get my money back?
A: In case of cancellation, you will have to pay compensation for the loss of rent. The amount depends on how soon you cancel the rental. Up to 45 days before the start of the trip 30% of the rental price must be paid, up to 21 days before the start of the trip 50% and from 21 days before the start of the trip 90%. (Conditions of the agency contract) We recommend that you take out travel insurance. You can find the link here.
Q: I need a baby cot and/or high chair in the booked accommodation. Is that possible?
A: No problem. In all our accommodation a baby cot is provided on request and usually a children's high chair is also available. We offer this service free of charge in all accommodation. Please be sure to notify us in advance.
Q: I would like to bring my dog. Am I allowed to?
A: That depends on the accommodation and its landlord. All accommodation where dogs are allowed are marked with a corresponding symbol (dog paw). A dog costs € 6 extra per day. Please be sure to notify us in advance if you want to take your dog with you.
Q: Can I only book full weeks or can I also book 8 or 16 days?
A: That always depends on the accommodation. We have an obligation to the landlords to ensure that their accommodation is well occupied. This can only be guaranteed if there are no unfavourable gaps. So if you see in the occupancy calendar that a full week remains as a gap (before and/or after), that is not a problem. A direct follow-up rental is optimal in this case.
Q: We will be arriving with more people than stated in the booking. Is that possible and does it cost extra?
A: If the maximum number of persons for the accommodation is not exceeded, this is normally not a problem. You will find this information on the details page of the respective accommodation. Only in the few accommodations where the price depends on the number of persons will you have to pay extra. Please inform us in advance so that the landlords can provide the necessary linen. It may be possible to provide an extra bed for an additional person. Please ask us about the possibility and costs.
Q: We would like to change the period of our booking. Is this possible even if the booking has already been confirmed?
A: Please first check the occupancy calendar to see if the new date would fit and there are no unfavourable gaps - if this is the case, you are welcome to ask us. If the landlords do not have a problem with this, we will gladly make it possible. We charge EUR 40,- plus any additional costs for the booking (season) for the additional effort. Rebookings or postponements are only possible within a maximum of 3 weeks difference from the originally booked period. It is not possible to rebook for the next year or another season. This is then considered a cancellation and a new booking. Nevertheless, each case must be assessed individually. Please contact us by e-mail, we will be happy to help you and, as mediators, try to find the best solution for all parties involved.
Q: Where do I leave the rubbish?
A: The rubbish has to be taken to a nearby rubbish container by the tenant himself, unfortunately there is no rubbish collection that drives by every house. There are official rubbish containers (yellow for plastic, green or grey for normal rubbish) on many streets. In some places there are also special containers for glass and paper.
Q: What do I do if I am dissatisfied with the rented accommodation or if it has defects?
A: Please contact us or the landlords immediately! The landlords have the right and the obligation to rectify the situation. We will then gladly take care of it for you.
Q: Something has broken. What do I do?
A: There is nothing wrong with that. Please contact us so that we can inform the landlords about it and so that the next tenants can enjoy full facilities again. Only in rare cases and when it is a matter of major damage will you be charged. You will then receive an invoice and can, if necessary, settle this via your household contents or liability insurance.
Q: How should I leave the accommodation?
A: The accommodation should be left swept clean, with dishes washed and rubbish disposed of. We also ask for - at least superficial - cleaning of the barbecue and the oven, as the cleaning lady cannot be expected to make the effort due to time constraints.
Q: When is the pool cleaned?
A: The pool is cleaned 1 to 2 times a week and the chlorine and PH levels are checked. If leaves or insects that have fallen in bother you, feel free to use the landing net provided in all accommodation (with pool). Please do not change the settings of the pool pump!
Q: Where can I go on excursions?
A: There is a lot to see in our area - especially the oldest city in Europe, Cadiz , the "white village" Vejer de la Frontera and also Tarifa should not be missed! Please have a look at the chapter "Excursions" in our travel guide. Please click here.
Q: When do I have to vacate the accommodation?
A: The accommodation must be vacated by 10 am or 11 am (depending on the accommodation). If the accommodation is not occupied again on the same day, it may be possible to stay there a little longer. Please check with us.
Q: Where do I leave the house keys?
A: Unless otherwise agreed, simply leave the keys on the lounge or kitchen table and pull the front door shut behind you. However, please remember to drive the car off the property first if necessary.
Q: How do I get back the deposit I paid?
A: If not previously by the landlord, you will get the deposit back from us as soon as it is clear that no damages were found. For this purpose, please give us your bank details after your stay, as these are often not sent to us for data protection reasons.
